Who we are
Our website address is: https://funfoodconsumables.com.au/
Fun Food Consumables | ABN 38 381 173 392 PO Box 7285, Loganholme QLD 4129
Terms and Conditions
These Terms and Conditions, together with our Privacy Policy, Voucher Terms, and Website Use Terms, outline the rules for using our online store and purchasing goods from our site. By placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
Key Sections:
- Delivery/Shipping & Returns
Ordering Goods
You may purchase products through our online store by completing the order form on our website. To place an order, you must be at least 18 years old. By submitting an order, you confirm that you meet this requirement and that all provided details are accurate and complete.
We reserve the right to cancel any order if we suspect fraudulent activity or a breach of applicable laws. If your order is canceled after payment, we will issue a refund excluding delivery fees and applicable taxes.
Orders
To place an order, you must register on our website. Once submitted, orders cannot be canceled and are subject to acceptance at our discretion.
Special Offers
Occasionally, we may offer special promotions. We reserve the right to withdraw these promotions at any time without notice. Orders placed before the termination of a special offer will still be honored.
Pricing
All prices are listed in Australian dollars (AUD) and include GST unless stated otherwise. Delivery costs are calculated at checkout. Prices may change without notice.
Payment
Full payment, including product and delivery costs, is required at the time of purchase. We accept Visa, MasterCard, American Express, and PayPal. Payments are securely processed, and we do not store credit card details. Large transactions may require additional verification, which could result in a slight delay in order fulfillment.
Errors
Occasionally, our website may contain errors such as incorrect pricing, descriptions, or availability. We reserve the right to cancel affected orders, even if confirmed and charged. If this occurs, we will notify you and issue a refund.
Product Availability
All products are subject to stock availability. If an item is out of stock, we may offer a substitute. If you decline the substitute, we will cancel the order and issue a refund. Partial orders may be fulfilled where applicable.
Delivery & Shipping
We ship Australia-wide. Shipping fees are calculated at checkout. Large or bulky items may not be deliverable to remote locations. If this applies, we will contact you with alternative options. Customers must ensure that delivery addresses are accurate.
Orders are typically dispatched within 2 business days. Delivery times vary, but most orders arrive within 7 business days. If you do not receive your order within a reasonable timeframe, contact us at Email or 0405 277 428.
We are not responsible for delayed deliveries, nor does a delay entitle you to cancel your order. If you opt for delivery without signature confirmation, you assume responsibility for any loss or damage.
For signed deliveries, ensure someone is available between 7:00 AM and 5:00 PM. If no one is present, a collection notice will be left. Failure to collect your package within the specified period may result in additional charges.
Free Shipping Promotions
We may offer free shipping promotions from time to time. Terms for these promotions override standard shipping terms but do not affect other conditions. Customers must cover return shipping costs for change-of-mind purchases, but we will cover redelivery costs for the first exchange. Faulty items will be replaced or refunded.
Damaged Goods
If you receive damaged goods, notify us within 24 Hours. We may issue a refund or replacement after verification.
Risk & Ownership
Ownership of goods transfers to you upon full payment. Risk of damage or loss transfers upon delivery.
Claims Process
To make a claim, provide proof of purchase, a description of the issue, and photographic evidence if applicable.
- Returning Products: Items cannot be returned without prior approval from our Customer Service team. Approved returns must be in original packaging with all accessories and documentation.
- Testing & Verification: Returned products may be tested. If found to be in working order, a handling fee of $30 may apply.
Refunds & Credits
Approved warranty claims will be refunded, including shipping costs. Non-warranty claims will only be refunded for the product price. Refunds are processed via EFT or credited to your account. Refunds under $15 will be issued as a credit note valid for 12 months.
Wholesale customers receive credit notes instead of refunds, with no expiry date.
Replacements
Approved warranty replacements will be shipped at no cost. Non-warranty replacements will be shipped at the customer’s expense.
Resolving Concerns
For any questions regarding these Terms, contact us:
- Email: Email
- Phone: 0405 277 428
- Mail: PO Box 7285, Loganholme QLD 4129
Packing Issues
If you notice discrepancies between your order and delivered items, contact us within 7 days.
Limitation of Liability
We are not responsible for indirect, incidental, special, or consequential damages arising from the use of our goods or services. Our liability, if any, is limited to AUD$10.00.
Indemnity
You agree to indemnify us against any claims, damages, or costs arising from your use of our services or a breach of these Terms.
Notices
We may notify you via email, website announcements, or other reliable contact methods.
Force Majeure
We are not responsible for delays or failure to fulfill our obligations due to events beyond our control.
Agreement & Modifications
These Terms constitute the entire agreement between you and Fun Food Co. We may update these Terms periodically, and any modifications will apply to future transactions.
Governing Law
These Terms are governed by the laws of Queensland, Australia. Disputes shall be resolved in QLD courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Intellectual Property
All website content is protected by copyright and other intellectual property laws. You may not copy, modify, or distribute our content without prior written permission.
Consumer Rights
For more details on your rights, visit the ACCC website: www.accc.gov.au.
Exceptions
We do not offer refunds, credits, or exchanges if:
- The product was used outside its intended purpose.
- You were informed of defects before purchasing, such as clearance or faulty items.